How can your business consistently deliver great customer experiences if you don’t know much about them? Is your business and its processes really built around your customers, their sensibilities and their journey with you?
Imagine bridging the marketing, sales, service and operational functions of your company with a single, integrated platform built around each and every customer.
Imagine being able to track any and all these data points in real time and being able to graphically represent any and all metrics crucial to your company’s performance. Which customers are profitable? What products are selling at which price-points? What is the real time ROI of your marketing campaigns? What are your customer churn rates?
Buying a CRM product won’t accomplish this for you. Engaging Caldere Analytics just might.
Consumers today expect personalized experiences because they know the technology exists. And they notice when it’s not there. 95% of customers have taken action as a result of a bad experience and 79% told others about their experience. Yet, 85% of consumers surveyed said they would pay 25% more to ensure a superior customer experience. That’s something to think about.
Good customer experiences generate more loyal customers who will spend more, have greater lifetime value and promote their
positive experience with others.
Since 92% of consumers surveyed don’t believe anything a company says about itself (and conversely, rely on peer recommendations and reviews), your customers can market your products and services far more effectively than you can for yourself. And it costs 7 times more to acquire a new customer than it does to keep an existing one. Caldere helps turn these realities to your advantage.
Now, that’s business intelligence.
INTEGRATE YOUR TELEPHONY OR MOBILE WITH CRM FOR DIRECT DIALING AND EASY ACCESS TO CONTACT RECORDS. INBOUND CALLS AUTOMATICALLY PULL UP THE CALLER’S VITAL INFORMATION.
Work from your mobile phone
SCAN RECEIPTS DIRECTLY TO ANY EXPENSE SOFTWARE AND INTEGRATE WITH CRM AND ENTERPRISE SYSTEMS LIKE QUICKBOOKS FOR SEAMLESS REPORTING. IT’S A GREAT TIME-SAVER AND FACILITATES ACURACY.
Intelligent use of AI
AI-ENABLED SPEECH-TO-TEXT CAPABILITY IS AS EASY AS PRESSING THE ‘MIC’ BUTTON FOR TRANSCRIPTION. THIS SAVES SALES REPS HUNDREDS OF MAN-HOURS ANNUALLY SO THEY CAN FOCUS ON SELLING.
EXTRICATE BOTH INTERNAL AND EXTERNAL DATA SETS FROM VARIOUS APPS TO CONSOLIDATE AND BETTER VISUALIZE YOUR INFORMATION, SLASHING REPORTING TIME ENORMOUSLY.
BEYOND REPORTS, DEEP INSIGHT IS ACHIEVED VIA CUSTOM DASHBOARDS BUILT FOR YOUR COMPANY’S UNIQUE KEY PERFORMANCE INDICATORS.
dashboards & forecasting
BUSINESS INTELLIGENCE SURPASSES REPORTS THAT LOOK TO THE PAST AND DASHBOARDS WHICH VIEW THE PRESENT TO HELP YOU AND YOUR TEAM PEEK INTO THE FUTURE.
OPPORTUNITY TRACKING THAT LINKS MARKETING AND SALES, PROVIDING BETTER MEASUREMENT OF PENETRATION AND ROI TO YOUR BUSINESS DEVELOPMENT EFFORTS.
MORE POWERFUL TARGETING INSURES PROSPECTS ARE GETTING THE INFORMATION THEY WANT, WHEN THEY WANT IT THROUGHOUT THE CUSTOMER JOURNEY.
CAMPAIGNS ARE BUILT AROUND DATA AND DATA SETS ARE BUILT AROUND CAMPAIGNS, ENABLING BETTER LEAD SCORING AND OPPORTUNITY TRACKING THROUGHOUT THE CYCLE.
AUTOMATE MARKETING CAMPAIGNS BASED ON ACTUAL PROSPECT BEHAVIOR ON YOUR WEBSITE AND E-MARKETING COMMUNICATIONS THROUGHOUT THE CUSTOMER JOURNEY.
FULLY INTEGRATE CRM WITH ACCOUNTING AND ENTERPRISE SOFTWARE LIKE ZOHO BOOKS, QUICKBOOKS AND SAGE FOR DATA COHESION AND A TRULY CUSTOMER-CENTRIC DATA ARCHITECTURE.
Workflows and Orchestration
REDUCE ADMIN TIME AND TASK DUPLICATION BY REFINING WORKFLOW AUTOMATION PROCESSES. FULLY INTEGRATE TELEPHONY, MICROSOFT OFFICE, ZENDESK, DROPBOX, GOOGLE APPS, ETC. FOR BETTER EMPLOYEE ENGAGEMENT AND PERFORMANCE.