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About Caldere

Welcome to Caldere; we’re a Zoho partner and Customer Experience Management (CXM) consultancy based in Reading, Berkshire. With over 20 years of experience in providing customised CRM solutions, we have become a trusted partner for small and medium-sized businesses (SMBs) looking to enhance their customer experience management. At Caldere, we pride ourselves on our personable, approachable, and friendly approach to CXM, and we work closely with our clients to understand their unique business needs and develop tailored solutions to meet them.

We help you to:

Improve your customer experiences

Get insight into your customer journeys

Grow, run & manage your business

What we believe

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Our Story

Vivek completed his data science studies at university only to face the infamous dot com crash.

He secures employment troubleshooting CRM processes only to become frustrated to learn that it is more interested in peddling products than solving business problems.

Feeling unfulfilled in her successful pharma sales & training career, Meeta engages in lively conversations with Vivek on family holidays.

They discuss their unmet ambitions to apply their extensive commercial and technical backgrounds to impact small to medium-sized companies positively.

Ultimately, they founded Caldere, committed to improving information quality and business processes for the passionate people who operate them. Today, we remain dedicated to this mission, helping small and medium-sized businesses optimize operations and enhance customer experience through our specialized CRM and CXM solutions.

Our Core Team

Meeta Gargav

Meeta Gargav

LEAD CONSULTANT AND TRAINER

Meet Meeta Gargav, our Lead Consultant and Trainer, who is known for her expertise in CRM and Automation. With over 15 years of experience, she has helped companies big and small improves their efficiency and profits.

Meeta's leadership skills shine, developing teamwork at all levels. Before joining us, she worked at top companies like Glaxo Smith Kline, Bayer, and Pfizer, where she was a top performer. Her academic journey includes degrees in Human Physiology, Entomology, and Computer Science from prestigious universities. Beyond work, Meeta loves nature and gardening, finding joy in harvesting fresh food.

Vivek Gargav

Vivek Gargav

STRATEGIC LEAD

Vivek Gargav is your strategic lead with a flair for data science and marketing insight. Renowned for developing over 250 add-on products, Vivek is a go-to expert in the CRM industry. His client list includes global giants like Deutsche Bank and Google, while his speaking engagements and committee roles highlight his industry influence.

With degrees in Biochemistry, Molecular Biology, and Computer Science from top universities, Vivek's expertise is unmatched. Beyond his professional achievements, he's a family man cherished by his two children and two beloved dogs.

Graeme Forrest

Graeme Forrest

CLIENT EXPERIENCE LEAD

Graeme Forrest, your go-to Client Experience Lead with over 20 years of expertise in sales, marketing, and leadership. With a skill for navigating complex technology solutions across various industries like asset finance and IT infrastructure, Graeme's track record speaks volumes.

He's not just a CRM expert but also a master in sales management, consistently driving company growth and fostering business development. What sets Graeme apart is his tireless commitment to delivering optimal results for both employers and clients alike. His loyal client relationships are proof of his energy, dedication, and sharp business insight.

Mark Mondo

Mark Mondo

TECHNICAL LEAD

Mark Mondo is a tech expert with over 25 years of hands-on experience in small business technology. He's the founder of MondoCRM, a U.S.-based advisory firm, and a valued member of the Caldere team.

With a loyal client base of 600+ corporate clients, Mark's practical approach has kept relationships strong for nearly nine years on average. He's been collaborating with us on CRM projects for over three years, understanding our clients' needs deeply. Mark's background in marketing from Loyola University of Chicago, combined with his frequent travels to the U.K., brings a unique perspective to his work.

OUR CORE COMPETENCIES

As seasoned data scientists and management consultants, we understand that multi-platform integrations are just data points to us.  If helping you achieve your information objectives involve data migrations or

importing CRM data from one platform to another, data extractions, seamless integrations with various software programs in your system, it’s no problem for us.  It’s what we do. We routinely work with various software providers

(often at once) to help our clients wrangle their data for better analysis and insight.  For those less interested in how the clock works than what time it is, Caldere Associates is your answer.  Here are just a few:

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OUR EXPERIENCE OF WORKING WITH CALDERE HAS ALWAYS BEEN A VERY POSITIVE ONE. FROM THE INITIAL DESIGN STAGE THROUGH DEVELOPMENT, TO FULL IMPLEMENTATION WE WERE LISTENED TO AND SUPPORTED AT EVERY STAGE.

Su Thomson, Marketing Manager